The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes such as the shipping company has not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history. We would advise you to contact our dedicated Customer Service and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

Shipping costs are calculated individually for each order. For different weight of items and different shipping methods, the costs will be different. You can calculate your shipping costs at any time by adding items to the shopping cart.

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

It's sorry to say our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses currently, so you will need to provide a street address. If you provide a PO Box or APO/FPO military address, it will delay shipment of your items.